SHIPPING POLICY

Thank you for shopping with Hiboy.
We aim to get your order to you as quickly as possible. Please note that the total time it takes to receive your package includes both processing and shipping time.

Total Delivery Time = Processing Time + Shipping Time(depending on your location)

Orders will be processed within 0-2 working days.

We strive to ensure the timely and secure delivery of your order. Shipping times vary by country and carrier:

United Arab Emirates (UAE):

• FirstFlight: Estimated delivery in 1–3 business days.
• iMile: Estimated delivery in 1–3 business days.

Saudi Arabia:

• SMSA: Estimated delivery in 2–5 business days.
• iMile: Estimated delivery in 1–3 business days.

Free Shipping: We offer free standard shipping on all orders to UAE and Saudi Arabia with no minimum purchase required.

For inquiries, contact our customer service.

• You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours). Please note: This may take longer during events or holidays.
• Tracking information may take 48 to 72 hours to update.
• If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours.

If your order is delayed, please contact us via email at support@hiboy.com, we will check the situation with the transportation company in time. Thanks for your understanding and support.

Delivery Hours: Deliveries are typically made between 8 AM and 8 PM.
Signature Requirement: If a signature is required, ensure someone is available to sign for the delivery.

Before Shipment: You can cancel your order or modify the address before it ships.
After Shipment: Address changes are not possible once the order has shipped.

If you need to cancel the order after it has shipped, we will attempt to intercept the package, though the success rate is low. An interception fee of 180-290 AED for escooters will apply.
If interception fails, you can return the product after receipt. Return shipping costs will be the customer’s responsibility.

If delivery fails due to an incorrect address provided by the customer, an additional 180-290 AED delivery fee will be charged.
If the address is incorrect or incomplete, the package will be returned by the carrier. Please ensure that you enter your address carefully and verify it before submitting your order. Customers are responsible for providing the correct shipping address.

Although we take every reasonable precaution to ensure that our products are well packaged, damage may still occur during shipment from our warehouse to your destination. If your product is damaged in transit, please notify us and the shipping company immediately. Freight-related damage must be reported to the freight company and to us within 7 days of receipt of the shipment. Take pictures of the damage and ask the shipping company for a confirmation or claim number. Do not throw away the original packaging.
To help us resolve your case promptly, contact us at support@hiboy.com with the following details:

• Your order number
• Photos of the damaged items (if applicable)
• A brief description of the issue
  

We appreciate your cooperation and will work swiftly to assist you.